Hotels
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The hotel provider on Booking.com rejected my reservation
The Hotel Booking Dilemma: When a Reservation Is Charged But Not Confirmed If you’ve ever tried to book a hotel room through a platform like Booking.com, you might have encountered a frustrating situation where a payment goes through, yet the reservation status shows that Booking.com was unable to confirm the booking with the hotel provider.…
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Booking.com now hiding guest phone numbers in the extranet – anyone else?
Booking.com and the Mysterious Redaction of Guest Phone Numbers in the Extranet A recent change from Booking.com has interrupted the flow of guest phone numbers to our property management system (PMS), Preno. Since late September, Booking.com stopped forwarding guest phone numbers, citing official policy against phishing as the rationale. While the rationale is understandable, the…
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SureStay Plus (Best Western brand) compared to BW & BW Plus
SureStay Plus vs. BW and BW Plus: A Word on Brand Tiers and Guest Experience For years, travelers have chased consistent quality across hotel brands, often encountering mixed results and occasional disappointments. Recently, a growing number of guests have found that Best Western Plus properties offer a reliable balance of comfort and value, even when…
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Be aware of Traveluro’s third-party cancellation add on!
Title: Be Aware of Traveluro’s Third-Party Cancellation Add-On A recent experience highlights the potential challenges of using a third-party cancellation add-on, especially when plans change unexpectedly. Overview – A couple booked a two-night stay at a Niagara Falls hotel and added Traveluro’s cancellation protection at checkout. – Payment was made with a debit card because…
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Oyo rooms scammed me, and its impossible to get any refund.
OYO Rooms: Navigating a Booking Scare and How to Seek a Refund Overview A recent experience highlights the challenges travelers can face when a hotel booking platform seems unresponsive or unreliable. In this case, a family attempted to cancel a London hotel reservation within the allowed window due to illness. Complications arose when the cancellation…
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What Are the Biggest Challenges in Building a Small Resort?
Title: Key Challenges in Launching a Small Resort and Lessons Learned Launching a small resort brings both excitement and complexity. From designing comfortable accommodations to managing budgets, utilities, ongoing maintenance, and delivering a memorable guest experience, there are numerous moving parts to coordinate. This article explores how resort owners navigate the decision between traditional construction…
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Just got hired as a seasonal Bell Person. How can I stand out and get hired permanently?
How to Stand Out as a Seasonal Bell Person and Earn a Permanent Role Overview Recently hired as a seasonal Bell Person at a large Orlando resort, I’m focused on turning this temporary assignment into a long-term career. While punctuality, hard work, a positive attitude, and strong guest service are foundational, I’m seeking practical ways…
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Unique boutique hotel in central Vienna, can you help with any recommendations?
Title: Discovering a Distinctive Boutique Hotel in Central Vienna: Recommendations Wanted A couple of visitors from England, staying with close family in Vienna, are seeking a boutique hotel that stands out from the ordinary. They’d prefer a property that doesn’t resemble a hundred others, especially given Vienna’s wealth of historic buildings in the inner city.…
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Why does hotel bathroom cleanliness matter so much?
Title: The Essential Role of Bathroom Cleanliness in Hotel Experiences When evaluating hotels, guests frequently focus on beds, views, and interior design. Yet bathroom cleanliness stands out as a crucial determinant of overall comfort. A spotless, well-maintained bathroom can set a positive tone for a stay, influencing how at ease and relaxed a guest feels…
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How has a customer made your day in a way you’ll never forget?
Title: How a Thoughtful Customer Gesture Brightened My Day and Left a Lasting Impression A memorable moment from my front-desk days reminds me how small acts of appreciation can have a lasting impact. A customer handed me a coffee gift card tucked inside a charming note, expressing thanks for the service I provided. What made…