Hotels and Guest Houses

AirBnB

AirBnB is refusing to honor their Extenuating Circumstances policy

Airbnb Extenuating Circumstances Policy: A Case Study in Cancellations Amid Paris Unrest Navigating travel disruptions can be stressful, especially when plans involve family. A recent situation highlights how extenuating circumstances are supposed to work under Airbnb’s policy, and why travelers may feel compelled to push back when expectations aren’t met. Background A family had booked…
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Been on Airbnb for 12+ years… what happened to affordability? “The cheap alternative to Hotels” [USA]

Title: Has Airbnb Lost Its Affordability? A Practical Look at Pricing Trends and Alternatives Airbnb has long positioned itself as a budget-friendly alternative to hotels, offering unique stays and cost-effective options for travelers around the world. After more than a decade of use, I’ve observed a shift in pricing that makes affordability feel harder to…
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A “Tips for Housekeeping” envelope is on the kitchen counter…

Tips for Housekeeping Envelopes and Guest Etiquette: Navigating Hidden Fees, Tipping, and Reviews on Airbnb A recent guest experience raised questions about tipping culture and housekeeping requests at short-term rentals. After paying a $120 cleaning fee, this guest found a “Tips for Housekeeping” envelope on the kitchen counter and was surprised by expectations to run…
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Our host canceled our booking and is now messaging me repeatedly to call her?

How to Handle a Canceled Booking and Unexpected Host Messages on Airbnb Overview: A guest recently faced a canceled 4-night June stay after the host canceled the reservation. Since then, the host has sent multiple messages asking the guest to call, claiming it’s “really important.” The guest is unsure how to respond, especially since the…
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Update: Found Wifi Smart Camera in Bedroom and Bathroom

Update: Discovering a Hidden Wifi Camera in an Airbnb Room and Bathroom A recent guest experience highlights the ongoing challenges of managing safety and privacy when renting through Airbnb. The guest reports discovering a wifi-enabled camera in both the bedroom and bathroom, raising serious concerns about surveillance and unauthorized monitoring during a stay. Key issues…
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Has anybody successfully done a chargeback (guests)?

How to Handle a Chargeback When a Guest Feels Shortchanged on an Airbnb Booking Overview: A guest shares a challenging experience with Airbnb refunds and explores the possibility of initiating a chargeback through American Express (Amex). The guest describes being advised by Airbnb to cancel the reservation to see if the host would issue a…
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Host threatening to cancel my reservation because they think I have the coronavirus

Host Threatens to Cancel Reservation Over Coronavirus Assumptions This is my first post here. I had a Valentine’s Day weekend reservation planned with my partner, but my host recently contacted me expressing a preference to cancel. Her stated concern is that I may have the coronavirus. What happened began with an assumption: she believed I…
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Wildfires on Maui, our Airbnb host will barely refund us. Trip is on Tuesday. Airbnb Support hung up on me due to “technical issues” and hasn’t called me back [HI, USA]

Title: Maui Wildfires: Navigating a Difficult Airbnb Refund Situation and Travel Decisions A developing emergency in Maui has raised urgent questions for travelers, hosts, and support teams alike. Multiple wildfires have triggered evacuations, overwhelmed facilities, and disrupted transportation and normal operations across the island. With a state of emergency in effect and ongoing closures, many…
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Airbnb deleted my review of a host i didn’t stay with

Airbnb Review Deletion: When a Non-Check-In Experience Should Still Be Shared Overview Recently, a guest revisited an experience with a host whose property was inaccessible. The guest documented the difficulties in reaching the property, the host’s lack of assistance in navigating roadblocks, and later communications that suggested dishonesty in an apparent attempt to retain payment.…
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Yet again, Airbnb refusing to honor their extenuating circumstances policy

Airbnb Extenuating Circumstances Policy in Action: A Frustrating Experience and Questions for Travelers A recent trip to France highlighted a concerning gap between policy language and on-the-ground realities. I had planned to travel from Paris to Lyon, but my Airbnb was located just one block from a protest site that was deemed illegal. Given the…
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