Keyed in at 4 a.m.: concerns after a premature door entry by a new guest

I recently stayed in an Airbnb for a few days, and this morning at 4 a.m. I was awakened when someone attempted to enter the apartment by sliding a key into the lock and opening the door. This was extremely alarming for me and my partner.

The host had given new guests a key to check in at 4 p.m., but due to language barriers they arrived at 4 a.m. I’m very upset by the idea that the host would hand over keys to the flat while the current guests were still present.

The incident also left us unable to fall back asleep because of the adrenaline and the fear of a potential home invasion.

What options do we have beyond leaving a review? Are there any possibilities for complaints, refunds, or compensation to address this issue?