Why Didn’t You Warn Me About This When I Made the Reservation?

A message to front desk staff and management: what are your thoughts on guests who complain that they should have been warned at the time of booking about certain factors that could affect their stay?

• An event taking place in the convention space at your property during their visit
• A nearby event that could bring attendees staying at your hotel
• A nearby business (not owned or operated by the hotel) that guests may not approve of

These complaints seem common, but it’s unclear how such warnings could be consistently implemented. How do you handle expectations and disclosures around these scenarios to maintain guest satisfaction and reduce frustration?