Host is Freezing Us Out with a Remote-Operated Thermostat

Overview
Staying in a rental that lacks adequate heating is challenging enough, especially during late November in the Netherlands. The only radiator in the home is controlled by a smart thermostat via a mobile app, managed by the host. After setting the temperature to 21°C, the space quickly drops to 15°C within a couple of hours, requiring constant adjustments throughout the day. At night, the heating is completely turned off, leaving the bedroom uncomfortably cold. In this situation, a space heater becomes a necessity.

What’s happening
– One radiator, controlled remotely by the host through a smart thermostat app.
– Temperature frequently reverts to a low setting (around 15°C) despite attempts to raise it.
– Heating is turned off overnight, resulting in a chilly environment.
– The overall experience feels inconsistent with the property’s high-star ratings.

Impact on comfort and safety
– Prolonged exposure to low indoor temperatures can affect comfort and well-being.
– Repeatedly adjusting thermostat settings can be disruptive and time-consuming.
– Dependence on the host’s control raises concerns about reliability and emergency access to heat.

Considerations and potential steps
– Document the issue: note temperatures, times, and any communications with the host.
– Check the listing and guesthouse policies for heating standards and minimum temperatures.
– Communicate clearly with the host or platform support about the heating problem and request a resolution (e.g., consistent heating, permission to use a space heater, or alternative accommodations).
– If safety or health is at risk, contact platform support or local tenant/housing authorities for guidance.
– Look for alternative accommodations with clearer, consistent heating arrangements in future stays.

Conclusion
A consistently warm and comfortable environment is essential for short-term stays. When heating control is centralized and managed by the host, it can lead to unpredictable temperatures and discomfort. If a host’s heating practices render a property unsuitable, it’s reasonable to seek a resolution or consider alternate lodging options that prioritize reliable climate control.